kix88's Privacy Policy

Last Updated: 2026

1. Introduction & Scope

kix88 is a safe and reliable online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") describes what information kix88 collects from users of its website and services, the purposes for which that information is used, who it may be shared with, and the steps we take to protect your information.

By visiting this website or using our services, you are considered to have agreed to the terms described in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and notify us at the contact address provided in the Contact section.

This Policy supplements kix88's Terms & Conditions and both documents should be read together. kix88 reserves the right to amend this Policy at any time; any amended Policy will take effect as soon as it is published on this page.

2. What Information We Collect

kix88 collects information in a number of ways. The categories of information collected are set out below:

2.1 Identity Information

• Full name and date of birth (for age verification purposes)
• Mobile number and email address
• National ID card or passport number (where identity verification applies)
• Residential address

2.2 Financial Information

• Records of deposit and withdrawal transactions
• Information about payment methods used (bKash, Nagad, Rocket, bank transfer)
• Account balance and bonus transaction history

2.3 Technical Information

• IP address and Device ID
• Browser type, operating system, and language settings
• Login time, session duration, and access logs
• Information obtained from cookies and similar tracking technologies

2.4 Gameplay Information

• Play history, bet amounts, and outcomes
• Preferred game categories and session duration
• Responsible gaming limits and self-exclusion settings

3. Purposes of Using Information

kix88 uses the information collected for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and bonus transactions
• Personalizing the gameplay experience
• Testing and improving platform functionality

3.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying that users are aged 21 or older
• Monitoring account security and detecting suspicious activity
• Meeting applicable legal and regulatory obligations

3.3 Communication & Support

• Providing customer support and resolving complaints
• Sending important notifications related to accounts and transactions
• Relevant promotional offers and updates (for users who have given consent only)

3.4 Responsible Gaming

We analyze gameplay data to identify potentially problematic gaming behavior and, where necessary, direct users toward supportive resources. This forms part of our Responsible Gaming policy.

4. Cookies & Tracking Technologies

kix88 uses cookies and similar technologies on its website. Cookies are small text files stored on your device and sent to our servers when you visit.

5. Information Sharing & Disclosure

kix88 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We share the minimum necessary information with partners involved in payment processing (bKash, Nagad, Rocket, bank transfer), technical operations, and game software providers. These partners are bound by strict confidentiality agreements and may only use information for specified purposes.

5.2 Legal Obligations

Where it is required to provide information under a court order, a lawful request from a law enforcement authority, or applicable law, kix88 will provide information to that extent.

5.3 Business Changes

In the event of a business merger, acquisition, or asset sale, user information may be transferred. Users will be duly notified prior to any such change.

5.4 For Protection Purposes

Information may be shared where necessary to prevent fraud, ensure account security, and protect the rights of other users or the platform.

6. Data Protection & Security

kix88 adopts industry-standard technical and organizational measures to protect your personal and financial information. Our security practices include:

• SSL (Secure Sockets Layer) encryption — all data transmissions are fully encrypted
• High-grade encryption technology for stored data
• Regular security audits and vulnerability assessments
• Staff access to data is limited to the minimum required
• 24/7 monitoring for suspicious activity
• A defined incident response plan for security events

While we make every effort to protect your information, no method of data transmission or storage over the internet is 100% secure. You are therefore advised to keep your account password confidential and to notify us promptly if you notice any suspicious activity.

7. Data Retention Period

kix88 retains your information for as long as it is necessary for the relevant purpose or required by law. The following guidelines apply:

7.1 Active Accounts

Your profile, transaction, and gameplay data will be retained for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed, records of financial transactions, identity verification documents, and responsible gaming-related information will be retained for the period specified under applicable law.

7.3 Deletion of Data

Once the retention period has expired or legal obligations have been fulfilled, your information will be securely deleted or anonymized.

8. Your Rights & Choices

As a kix88 user, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that inaccurate or incomplete information be updated or corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Withdraw from Marketing: You may opt out of receiving promotional communications at any time.
• Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, please contact us at the address provided below. We will process your request within a reasonable time in accordance with applicable law.

9. Protection of Minors

kix88's services are intended for persons aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is completed during account registration. If we become aware that a minor has provided information, that account will be closed immediately and the relevant information will be deleted.

If you believe a minor is using our services, please contact our customer support team immediately.

10. Third-Party Services

kix88 works with various third-party software and service providers to operate the platform. These providers are governed by their own privacy policies and receive only limited access to our users' information solely for the purpose of delivering specified services.

Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) generally process a portion of gameplay data to ensure game fairness. We ensure that these third parties comply with appropriate data protection standards.

11. Changes to This Policy

kix88 may review and update this Privacy Policy from time to time. Changes will be communicated to you in the following ways:

• The "Last Updated" date at the top of this page will be changed
• For significant changes, a notification will be sent to your registered email
• A notice about the updated policy may be shown at your first login

Continuing to use the services after changes are published constitutes acceptance of the updated policy. If you do not agree to the changes, please contact our support team.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact the kix88 customer support team. Our team is ready to assist you in both Bengali and English.

We will respond as soon as possible after receiving your request. For complex requests, additional information or identity verification may be required.